Same person every time.
Written down from day one.
Estero · Bonita Springs · Fort Myers · Naples · Cape Coral
How it started.
Some clients liked how we worked together and asked for something steadier. Others came to me in the middle of a mess and wanted someone to bring a little calm. I built the Service Loop from that, and from years of working inside businesses and corporations. It puts my experience and GUARDZ security into one partnership, and I adjust it to the person or business in front of me. Think of me as the neighbor who happens to know a lot about tech.
Is it right for you?
I only recommend the Service Loop to people it genuinely helps. Maybe you keep running into the same problems, you’d rather not start from scratch every time something breaks, or you run a team and want your setup written down and looked after. If that’s you, let’s talk. If it isn’t, I’ll tell you, and I’ll still help with whatever brought you here. People stay because of how we work together, not because they have to. There’s a quarterly commitment to get everything set up right, and after the first quarter you can step away anytime.
HOW IT WORKS
How it works.
01
We talk.
A free call. You tell me what’s going on, I listen, and we see whether a Free Look and Listen would help.
02
I get to know your setup.
I write it down and put the tools in place, so nothing has to be figured out from scratch when something goes wrong.
03
Steady from there.
Regular check-ins, protection running in the background, and one person who answers. We choose the coverage that fits together.
HOW I WORK
WHAT IS COVERED
If it plugs in and connects to the internet, I can help with it. Protection across every tier is powered by ITComp and GUARDZ: a security team watching around the clock, endpoint protection, email protection, identity monitoring, and security awareness training. Prime and Strategic can add deeper protection when needed.
Computer Repairs
Wi-Fi and Networking
Virus and Malware Removal
Data Backup
Cybersecurity
Printer Support
Software Troubleshooting
Hardware Upgrades
Remote Support
System Monitoring
Email Setup
Cloud Services
OUR TIERS
Quarterly commitment to get everything set up right. Cancel anytime after the first quarter.
CORE
Steady coverage for individuals and solopreneurs.
Essential protection and support for individuals and solo operators. Your environment gets documented, monitored, and maintained so small issues never become expensive ones.
Device setup, repairs & tune-ups
Wi-Fi & networking support
Virus & malware removal
Remote & on-site support
Documented environment from day one.
Incidents prioritized by impact, not first come first served.
Quarterly commitment. Cancel anytime after.
See What’s Included
PRIME
Proactive partnership for growing businesses.
Built for businesses that cannot afford to slow down. Priority response, expanded coverage, and someone who knows your setup before problems happen.
Everything in Core
Priority response time
Proactive system monitoring
Regular check-ins & reporting
Multi-device & team setup
Deeper protection available when needed.
Documented environment updated after every engagement.
Change management process before anything gets modified.
Quarterly commitment. Cancel anytime after.
Explore Prime
STRATEGIC
Full autonomy for operations that cannot afford downtime.
Built for operations where downtime is not an option. Full ITIL structured delivery, dedicated incident response, documented change management, and deep integration with your team and systems. The same standard enterprise IT runs on, applied to your business specifically.
Everything in Prime
Dedicated IT partner for your business
Deeper protection available when needed.
Deep system integration & custom setup
Emergency priority response
Full ITIL structured service delivery across all request types.
Formal change management process with rollback planning.
Priority incident response with documented resolution tracking.
Quarterly commitment. Cancel anytime after.
Let’s Talk Strategic
WHAT CLIENTS SAY
★★★★★
“Andres is amazing. Extremely professional and detailed in giving you exactly what you need. Baker Construction Group Inc will only use him for all future computer issues. We are so happy we found him.”
Leslie Wright
Baker Construction Group Inc
★★★★★
“Andres worked tirelessly to remove viruses and switch our accounting system, providing diligent, professional knowledge. He is always on time with fair pricing. We will continue to use his services.”
Darrin Boyland
Bonita Tile Market
★★★★★
“They responded within minutes and I had an appointment for later that day. Andres could not have been nicer and more professional. He resolved the issues, explained them to me, and made sure I understood how to use the new program before he left.”
Karen Grieco
End User Client
COMMON QUESTIONS
Things people ask us before signing up.
Still not sure which tier fits? The free call sorts it out in about 15 minutes.
Do I need to sign a contract?
What if I need help right away?
Do you work with homes and businesses?
Which areas do you serve?
How is this different from calling a repair shop?
Can I upgrade my tier later?
No credit card required. Quarterly commitment. Cancel anytime after the first quarter.