LEGAL
Last Updated: October 2026
At IT COMP COMPUTER SOLUTIONS (ITCOMP LLC), we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information, especially for SMS communications, our AI receptionist, and client interactions, in full compliance with 10DLC regulations and global data guidelines.
By using our services, communicating via SMS, or speaking with our AI receptionist, you agree to the terms outlined below.
1. DEFINITIONS
COMPANY: ITCOMP LLC, 4706 Chiquita Blvd S, Suite 200, Cape Coral, FL 33914
SERVICE: Our website (“www.itcompus.com”), SMS communications, our phone system and AI receptionist, and IT support services
PERSONAL DATA: Identifiable information such as name, email address, phone number, and physical address (when required for onsite service)
YOU: The individual accessing or using our services
2. DATA COLLECTION
We collect personal data when:
You call, text, or email us.
You submit a contact form on our website and explicitly opt in by checking the consent box.
Consent is recorded through submission logs, SMS history, or voice interactions.
The data we may collect includes:
Name and business name
Phone number
Email address
Physical address (if needed for onsite service)
Technical data (e.g., browser type, IP address, time of access)
We do NOT collect sensitive personal information. This includes but is not limited to:
Social Security Numbers
Banking or financial account information
Credit card details
Government-issued identification numbers
Consent Tracking: Opt-in and opt-out preferences are securely logged and auditable for compliance purposes.
We also collect information when:
You book an appointment through our online scheduling tool, including your name, email, phone number, the date and time you choose, and anything you tell us about your issue.
You allow a Free Look. With your permission, a small tool reads your computer’s vitals and the list of installed programs. It does not open your documents, spreadsheets, photos, or messages.
You leave a voicemail or speak with our AI receptionist (see Section 7).
You visit our website (see Section 7).
The data we may collect also includes:
Appointment details
Device information you allow us to read during a Free Look (computer health, system version, installed programs)
Call recordings, voicemails, and transcripts (see Section 7)
3. SMS OPT-IN & CONSENT
We value your privacy and only send SMS messages to clients who have explicitly agreed to receive them.
How to Opt-In: You authorize ITCOMP LLC to send you text messages by checking the consent box on our web forms (“I agree to receive text messages…”) or by initiating a text message conversation with us directly.
Purpose: By opting in, you agree to receive messages including appointment reminders, service updates, support ticket status, answers to your inquiries, requests to leave a Google review, and seasonal promotions or offers.
Frequency: Message frequency varies based on your service activity and interaction with our support team.
4. USE OF PERSONAL DATA
We use your data only to:
Confirm appointments and service status.
Notify you of technician arrival or service changes.
Respond to service inquiries and support requests.
If you submit your email address through our footer subscription form, you may receive occasional newsletters, company updates, or service-related promotions from ITCOMP.
Important: Submitting your email through our contact page (e.g., for service inquiries or support requests) does not sign you up for any marketing or promotional emails. We only send marketing content to users who have explicitly opted in via our subscribe form. You may opt out of newsletters at any time by clicking the “unsubscribe” link at the bottom of any email.
Also, we use your data only to:
Send an automatic reply confirming that we received your message when you contact us through a form.
Return your calls, voicemails, and messages.
Provide IT services, keep your records, and handle scheduling and billing for clients.
5. SMS COMMUNICATION POLICY
We are committed to maintaining compliance with A2P 10DLC regulations.
Promotional & Service SMS: With your consent, we may send promotional messages such as review requests and seasonal offers, in addition to transactional messages like appointment reminders and service updates. We do not send unsolicited “cold texts” — all SMS goes only to contacts who have opted in.
Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.
Help: If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at info@itcompus.com.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Rates: Message and data rates may apply for any messages sent to you from us and to us from you.
6. SMS COMPLIANCE STATEMENT
ITCOMP LLC adheres to the CTIA guidelines and mobile carrier regulations. Our campaigns are registered with The Campaign Registry (TCR) to ensure transparency and trust. We maintain strict records of consent and do not engage in affiliate marketing or lead generation sharing.
7. WEBSITE ANALYTICS, COOKIES, AND PHONE CALLS
Website analytics and cookies. Our website uses analytics tools, Google Analytics and Microsoft Clarity, to understand how visitors use it, such as which pages are viewed, what device is used, and where people click or scroll. These tools may use cookies. Microsoft Clarity may record how you interact with a page, with sensitive text fields masked. You can limit or delete cookies in your browser settings.
Phone calls and voicemail. Calls to our business number are recorded and transcribed by our phone system so we can respond to you and keep an accurate record of your request. Callers are told at the start of the call that it may be recorded and transcribed. When we cannot pick up, and after business hours, our AI receptionist answers, takes a message, and can offer to text or email you instead. We do not ask for passwords, payment card numbers, or Social Security numbers by call, text, or voicemail, and we ask that you do not share them that way.
8. DATA SHARING & SECURITY
We do not sell or distribute your personal data.
We use reasonable administrative, technical, and physical safeguards to protect the information we keep. Records of the work we do for clients are kept in the professional IT management platform we use to run our service.
How long we keep information: We keep information only as long as needed to provide our services and to meet legal and professional standards. We review stored records regularly and delete information that is no longer needed. We delete information on request (see Section 9).
If data is transferred outside the U.S., it is safeguarded under internationally recognized frameworks such as Standard Contractual Clauses and our service providers’ global compliance measures.
Mobile Information Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. CLIENT CONTROL & DATA RIGHTS
You may request to:
View your stored personal data
Correct or update your data
Request deletion of your data
Deletion requests are processed within 10 business days, and confirmation will be sent once completed. To request access, changes, or deletion, contact: info@itcompus.com
Copies held in backups are removed as the backups expire.
10. SERVICE PROVIDERS AND SOFTWARE TOOLS
We use trusted service providers to run parts of our business. They handle your information only to provide their service to us. They include Framer (website and forms), cal.com (scheduling), Zoho Flow (automation of messages and notifications), Brevo and Twilio (email and text messages), Quo (phone system, call recording and transcription, and AI receptionist), SuperOps (client support records and device management), GUARDZ (security software for our clients), Stripe (payments), QuickBooks (accounting), Google Workspace (email and documents), and Google Analytics and Microsoft Clarity (website analytics).
We do not sell your personal data.
11. TERMS OF SERVICE
Scope of Services: We provide IT support, troubleshooting, consulting, and service management as outlined on our website.
Client Responsibilities:
Provide accurate, truthful information.
Use our services in accordance with applicable laws.
Eligibility: You must be 18 years or older to use our services. Parents or guardians must approve and manage services for minors.
Service agreements: Ongoing services, such as the Service Loop, are provided under a separate signed agreement. If this page and your signed agreement differ, your signed agreement controls.
Quotes and billing: Work outside an agreement is quoted or agreed with you before it begins. Extra time under an agreement is billed as set out in that agreement, and we tell you before additional work creates a charge.
Remote support: A remote session starts only when you open the secure link we send you, and you can end it at any time. Nothing stays installed on your device unless you ask for it.
Free Look and Listen: The call and the look are free, with no obligation. With your permission, we install a small tool that reads your computer’s vitals and the list of installed programs, and we remove it when we are done.
12. DISPUTE RESOLUTION
If you have a complaint, please contact us directly at info@itcompus.com. We respond to all privacy-related concerns within 14 business days. This Agreement is governed by the laws of the State of Florida, with exclusive jurisdiction in the courts of Lee County, Florida.
13. POLICY CHANGES
We may update this Privacy Policy and Terms of Service to reflect changes in law, regulation, business operations, or service enhancements.
Notification: All updates will be posted on our website. Material changes will also be communicated via email in addition to being posted online.
14. DEVICE DROP-OFF SERVICE ADDENDUM
(Effective with all in-person device deliveries to ITComp LLC)
This Addendum applies only when you drop off a device (computer, laptop, tablet, phone, or other hardware) at ITComp for diagnostics, service, repair, or evaluation. These terms are in addition to the Privacy Policy and Terms of Service outlined above.
14.1 Authorization for Diagnostics & Service By leaving your device with ITComp, you authorize our technicians to perform diagnostics, troubleshooting, and testing. You authorize us to boot, access, and inspect the device’s hardware and software as required. No repair work beyond diagnosis will be performed without your explicit consent.
14.2 Data Responsibility & Backups ITComp takes reasonable precautions to safeguard your data; however, you are solely responsible for maintaining a complete backup of your data before drop-off. ITComp is not liable for any loss, corruption, or inaccessibility of data occurring during or after diagnostics, repair, or hardware failure.
14.3 Pre-Existing Conditions ITComp is not responsible for pre-existing physical or internal damage, latent hardware failures, or issues caused by liquid exposure, age, or prior unauthorized repairs. This includes devices that cease functioning entirely during service due to pre-existing instability.
14.4 Passwords & Access To complete diagnostics, you may be required to provide login credentials. ITComp will not remove, bypass, or hack security locks or activation locks.
14.5 Limited Warranty Diagnostic fees are non-refundable. Warranty applies only to the specific parts replaced or service performed by ITComp. It does not cover new or unrelated issues.
14.6 Abandoned Devices Devices not retrieved within 30 days of notification of service completion are considered abandoned. ITComp may dispose of, recycle, or repurpose abandoned devices at its discretion to recoup costs.
14.7 Limitation of Liability To the maximum extent permitted by law, ITComp’s liability is limited to the amount paid for diagnostics or repair services, not the replacement value of the device.
CONTACT US
Email: info@itcompus.com or support@itcompus.com
Phone: (239) 360-9615
Website: www.itcompus.com
Address (meeting space, by appointment): 4706 Chiquita Blvd S, Suite 200, Cape Coral, FL 33914