PRIVACY POLICY

Last Updated: December 2025

At IT COMP COMPUTER SOLUTIONS (ITCOMP LLC), we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information—especially for SMS communications, AI-powered tools, and client interactions—in full compliance with 10DLC regulations, global data guidelines, and ElevenLabs disclosure requirements.

By using our services, communicating via SMS, or interacting with our AI assistant, you agree to the terms outlined below.

1. DEFINITIONS

COMPANY: ITCOMP LLC, 4706 Chiquita Blvd S Suite 200-322

SERVICE: Our website (www.itcompus.com), SMS communications, AI-powered tools, phone systems, and IT support services

PERSONAL DATA: Identifiable information such as name, email address, phone number, and physical address (when required for onsite service)

YOU: The individual accessing or using our services

2. DATA COLLECTION

We collect personal data when:

You call, text, or email us.

You submit a contact form on our website and explicitly opt in by checking the consent box.

Consent is recorded through submission logs, SMS history, or voice interactions.

The data we may collect includes:

Name

Phone number

Email address

Physical address (if needed for onsite service)

Technical data (e.g., browser type, IP address, time of access)

We do not collect sensitive personal information. This includes but is not limited to:

Social Security Numbers

Banking or financial account information

Credit card details

Government-issued identification numbers

Consent Tracking: Opt-in and opt-out preferences are securely logged and auditable for compliance purposes.

3. SMS OPT-IN & CONSENT

We value your privacy and only send SMS messages to clients who have explicitly agreed to receive them.

How to Opt-In: You authorize ITCOMP LLC to send you text messages by checking the consent box on our web forms ("I agree to receive text messages...") or by initiating a text message conversation with us directly.

Purpose: By opting in, you agree to receive messages regarding appointment reminders, service updates, support ticket status, and answers to your inquiries.

Frequency: Message frequency varies based on your service activity and interaction with our support team.

4. USE OF PERSONAL DATA

We use your data only to:

Confirm appointments and service status.

Notify you of technician arrival or service changes.

Respond to service inquiries and support requests.

If you submit your email address through our footer subscription form, you may receive occasional newsletters, company updates, or service-related promotions from ITCOMP.

Important: Submitting your email through our contact page (e.g., for service inquiries or support requests) does not sign you up for any marketing or promotional emails. We only send marketing content to users who have explicitly opted in via our subscribe form. You may opt out of newsletters at any time by clicking the “unsubscribe” link at the bottom of any email.

5. SMS COMMUNICATION POLICY

We are committed to maintaining compliance with A2P 10DLC regulations.

No Marketing SMS: We do not send promotional offers, marketing solicitations, or "cold texts" via SMS. All text communication is transactional and service-based.

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text "START," and we will start sending SMS messages to you again.

Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at info@itcompus.com.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

Rates: Message and data rates may apply for any messages sent to you from us and to us from you.

6. SMS COMPLIANCE STATEMENT

ITCOMP LLC adheres to the CTIA guidelines and mobile carrier regulations. Our campaigns are registered with The Campaign Registry (TCR) to ensure transparency and trust. We maintain strict records of consent and do not engage in affiliate marketing or lead generation sharing.

7. AI INTERACTIONS & DISCLOSURE (NEUROCOMP ASSISTANT)

Our website chat assistant and phone assistant (“NeuroComp”) are powered by ElevenLabs Conversational AI. When you interact with NeuroComp, you are interacting with AI, not a human.

Required Disclosure:

Conversations may be recorded and shared with ElevenLabs and its third-party large language model providers.

These communications may be used to provide the service, improve AI performance, train machine learning models, and comply with applicable law.

You must acknowledge this disclosure before you can access the AI assistant, either via a banner, interstitial message, or verbal notice.

Human Transfer Option: NeuroComp serves as the first point of contact for calls and website chats. However, if you request to speak with a human, NeuroComp is instructed to transfer the interaction to an ITComp representative through our phone system.

Your Choice: Use of the AI assistant is optional. If you prefer, you may contact us directly by phone or email instead of using NeuroComp.

8. DATA SHARING & SECURITY

We do not sell or distribute your personal data.

All client records are securely stored in Microsoft 365 cloud platforms, using enterprise-grade encryption and compliance controls.

We retain records only for clients who have hired us for services. Non-client inquiries are not stored beyond the period necessary to fulfill the request.

If data is transferred outside the U.S., it is safeguarded under internationally recognized frameworks such as Standard Contractual Clauses and Microsoft/Zoho global compliance measures.

Mobile Information Disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. CLIENT CONTROL & DATA RIGHTS

You may request to:

View your stored personal data

Correct or update your data

Request deletion of your data

Deletion requests are processed within 10 business days, and confirmation will be sent once completed. To request access, changes, or deletion, contact: info@itcompus.com

10. AI & DATA HANDLING PHILOSOPHY

AI tools operate strictly on ITCOMP-specific structured knowledge. Data is processed using enterprise-grade, compliant systems (e.g., SOC 2, GDPR, CCPA).

AI is never used for:

Marketing or promotional targeting

Profiling or behavioral tracking

Selling or sharing user data

Ethical AI Commitment: Our AI systems are designed with fairness and transparency in mind. We do not use AI for discriminatory decision-making. Users always retain the choice to request a human alternative.

11. TERMS OF SERVICE

Scope of Services: We provide IT support, troubleshooting, consulting, and service management as outlined on our website.

Client Responsibilities:

Provide accurate, truthful information.

Use our services in accordance with applicable laws.

Eligibility: You must be 18 years or older to use our services. Parents or guardians must approve and manage services for minors.

12. DISPUTE RESOLUTION

If you have a complaint, please contact us directly at info@itcompus.com. We respond to all privacy-related concerns within 14 business days. This Agreement is governed by the laws of the State of Florida, with exclusive jurisdiction in the courts of Lee County, Florida.

13. POLICY CHANGES

We may update this Privacy Policy and Terms of Service to reflect changes in law, regulation, business operations, or service enhancements.

Notification: All updates will be posted on our website. Material changes will also be communicated via email in addition to being posted online.

14. DEVICE DROP-OFF SERVICE ADDENDUM

(Effective with all in-person device deliveries to ITComp LLC)

This Addendum applies only when you drop off a device (computer, laptop, tablet, phone, or other hardware) at ITComp for diagnostics, service, repair, or evaluation. These terms are in addition to the Privacy Policy and Terms of Service outlined above.

14.1 Authorization for Diagnostics & Service By leaving your device with ITComp, you authorize our technicians to perform diagnostics, troubleshooting, and testing. You authorize us to boot, access, and inspect the device’s hardware and software as required. No repair work beyond diagnosis will be performed without your explicit consent.

14.2 Data Responsibility & Backups ITComp takes reasonable precautions to safeguard your data; however, you are solely responsible for maintaining a complete backup of your data before drop-off. ITComp is not liable for any loss, corruption, or inaccessibility of data occurring during or after diagnostics, repair, or hardware failure.

14.3 Pre-Existing Conditions ITComp is not responsible for pre-existing physical or internal damage, latent hardware failures, or issues caused by liquid exposure, age, or prior unauthorized repairs. This includes devices that cease functioning entirely during service due to pre-existing instability.

14.4 Passwords & Access To complete diagnostics, you may be required to provide login credentials. ITComp will not remove, bypass, or hack security locks or activation locks.

14.5 Limited Warranty Diagnostic fees are non-refundable. Warranty applies only to the specific parts replaced or service performed by ITComp. It does not cover new or unrelated issues.

14.6 Abandoned Devices Devices not retrieved within 30 days of notification of service completion are considered abandoned. ITComp may dispose of, recycle, or repurpose abandoned devices at its discretion to recoup costs.

14.7 Limitation of Liability To the maximum extent permitted by law, ITComp’s liability is limited to the amount paid for diagnostics or repair services, not the replacement value of the device.

Email: info@itcompus.com Website: www.itcompus.com Address: 4706 Chiquita Blvd S Suite 200-322