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PRIVACY POLICY

Last Updated: November 2025

 

At IT COMP COMPUTER SOLUTIONS (ITCOMP LLC), we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information—especially for SMS communications, AI-powered tools, and client interactions—in full compliance with 10DLC regulations, global data guidelines, and ElevenLabs disclosure requirements.

 

By using our services, communicating via SMS, or interacting with our AI assistant, you agree to the terms outlined below.

 

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1. DEFINITIONS

    •    COMPANY: ITCOMP LLC, 4706 Chiquita Blvd S Suite 200-322

    •    SERVICE: Our website (www.itcompus.com), SMS communications, AI-powered tools, phone systems, and IT support services

    •    PERSONAL DATA: Identifiable information such as name, email address, phone number, and physical address (when required for onsite service)

    •    YOU: The individual accessing or using our services

 

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2. DATA COLLECTION

 

We collect personal data when:

    •    You call, text, or email us

    •    You submit a contact form on our website and explicitly opt in by checking the consent box

    •    Consent is recorded through submission logs, SMS history, or voice interactions

 

The data we may collect includes:

    •    Name

    •    Phone number

    •    Email address

    •    Physical address (if needed for onsite service)

    •    Technical data (e.g., browser type, IP address, time of access)

 

We do not collect sensitive personal information. This includes but is not limited to:

    •    Social Security Numbers

    •    Banking or financial account information

    •    Credit card details

    •    Government-issued identification numbers

 

Consent Tracking:

Opt-in and opt-out preferences are securely logged and auditable for compliance purposes.

 

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3. SMS OPT-IN POLICY

 

(No changes — TCR compliant wording kept intact)

 

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4. USE OF PERSONAL DATA

 

We use your data only to:

    •    Confirm appointments and service status

    •    Notify you of technician arrival or service changes

    •    Respond to service inquiries and support requests

 

We do not share or sell your personal information to third parties.

 

If you submit your email address through our footer subscription form, you may receive occasional newsletters, company updates, or service-related promotions from ITCOMP.

 

Important: Submitting your email through our contact page (e.g., for service inquiries or support requests) does not sign you up for any marketing or promotional emails.

 

We only send marketing content to users who have explicitly opted in via our subscribe form. You may opt out of newsletters at any time by clicking the “unsubscribe” link at the bottom of any email.

 

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5. SMS COMMUNICATION POLICY

 

(No changes — TCR compliant wording kept intact)

 

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6. SMS COMPLIANCE STATEMENT

 

(No changes — TCR compliant wording kept intact)

 

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7. AI INTERACTIONS & DISCLOSURE (NEUROCOMP ASSISTANT)

 

Our website chat assistant and phone assistant (“NeuroComp”) are powered by ElevenLabs Conversational AI. When you interact with NeuroComp, you are interacting with AI, not a human.

 

Required Disclosure:

    •    Conversations may be recorded and shared with ElevenLabs and its third-party large language model providers.

    •    These communications may be used to provide the service, improve AI performance, train machine learning models, and comply with applicable law.

    •    You must acknowledge this disclosure before you can access the AI assistant, either via a banner, interstitial message, or verbal notice.

 

Human Transfer Option:

NeuroComp serves as the first point of contact for calls and website chats. However, if you request to speak with a human, NeuroComp is instructed to transfer the interaction to an ITComp representative through our phone system.

 

Your Choice:

Use of the AI assistant is optional. If you prefer, you may contact us directly by phone or email instead of using NeuroComp.

 

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8. DATA SHARING & SECURITY

    •    We do not sell or distribute your personal data.

    •    All client records are securely stored in Microsoft 365 cloud platforms, using enterprise-grade encryption and compliance controls.

    •    We retain records only for clients who have hired us for services. Non-client inquiries are not stored beyond the period necessary to fulfill the request.

    •    If data is transferred outside the U.S., it is safeguarded under internationally recognized frameworks such as Standard Contractual Clauses and Microsoft/Zoho global compliance measures.

 

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9. CLIENT CONTROL & DATA RIGHTS

 

You may request to:

    •    View your stored personal data

    •    Correct or update your data

    •    Request deletion of your data

 

Deletion requests are processed within 10 business days, and confirmation will be sent once completed.

 

To request access, changes, or deletion, contact:

📧 info@itcompus.com

 

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10. AI & DATA HANDLING PHILOSOPHY

 

AI tools operate strictly on ITCOMP-specific structured knowledge. Data is processed using enterprise-grade, compliant systems (e.g., SOC 2, GDPR, CCPA).

 

AI is never used for:

    •    Marketing or promotional targeting

    •    Profiling or behavioral tracking

    •    Selling or sharing user data

 

Ethical AI Commitment:

Our AI systems are designed with fairness and transparency in mind. We do not use AI for discriminatory decision-making. Users always retain the choice to request a human alternative.

 

We honor your right to privacy, clarity, and control.

 

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11. TERMS OF SERVICE

 

Scope of Services

We provide IT support, troubleshooting, consulting, and service management as outlined on our website.

 

Client Responsibilities

    •    Provide accurate, truthful information

    •    Use our services in accordance with applicable laws

 

Eligibility

You must be 18 years or older to use our services. Parents or guardians must approve and manage services for minors.

 

Communication Preferences

    •    Text STOP to opt out of SMS at any time

    •    Text START to re-enable SMS after opt-out

    •    Text HELP for assistance

    •    Opt-out preferences apply per communication channel (e.g., SMS vs. email) unless you explicitly request global opt-out across all channels

 

Note: We do not send promotional or marketing messages via SMS.

 

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12. DISPUTE RESOLUTION

 

If you have a complaint, please contact us directly at info@itcompus.com. We respond to all privacy-related concerns within 14 business days.

 

This Agreement is governed by the laws of the State of Florida, with exclusive jurisdiction in the courts of Lee County, Florida.

 

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13. POLICY CHANGES

 

We may update this Privacy Policy and Terms of Service to reflect changes in:

    •    Law or regulation

    •    Business operations

    •    Service enhancements

 

Notification of Changes:

    •    All updates will be posted on our website.

    •    Material changes will also be communicated via email in addition to being posted online.

 

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14. COMPLIANCE SUMMARY

    •    No mobile data sharing or selling

    •    No marketing messages via SMS

    •    Clear checkbox opt-in with campaign keywords

    •    Full alignment with 10DLC and ElevenLabs disclosure standards

    •    Users may request data access or deletion at any time

    •    AI systems use secure, structured data and comply with all required transparency laws

 

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15. DEVICE DROP-OFF SERVICE ADDENDUM

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(Effective with all in-person device deliveries to ITComp LLC)

 

This Addendum applies only when you drop off a device (computer, laptop, tablet, phone, or other hardware) at ITComp for diagnostics, service, repair, or evaluation. These terms are in addition to the Privacy Policy and Terms of Service outlined above.

 

 

15.1 Authorization for Diagnostics & Service

 

By leaving your device with ITComp, you authorize our technicians to:

 

  • Perform diagnostics, troubleshooting, and testing

  • Boot, access, and inspect the device’s hardware and software as required

  • Use diagnostic tools that may temporarily modify device settings to complete the evaluation

 

No repair work beyond diagnosis or any approved service will be performed without your explicit consent.

 

 

15.2 Data Responsibility & Backups

 

ITComp takes reasonable precautions to safeguard your data; however:

 

  • You are solely responsible for maintaining a complete backup of your data before drop-off.

  • ITComp is not liable for any loss, corruption, or inaccessibility of data occurring during or after diagnostics, repair, or hardware failure.

  • Data recovery services, if requested, are handled under a separate agreement with separate pricing.

 

 

15.3 Pre-Existing Conditions & Device Stability

 

Many devices arrive with underlying issues that may worsen during diagnostics. ITComp is not responsible for:

 

  • Pre-existing physical or internal damage

  • Latent or intermittent hardware failures

  • Issues caused by liquid exposure, drops, heat, age, or prior unauthorized repairs

  • Device failure that occurs while testing an unstable system

 

This includes devices that cease functioning entirely during service due to pre-existing conditions.

 

 

15.4 Passwords, Passcodes & Access

 

To complete diagnostics:

 

  • You may be required to provide login credentials or temporarily disable security locks.

  • Failure to provide necessary access may limit the accuracy or completeness of the diagnostic process.

  • ITComp will not remove, bypass, or hack security locks, activation locks, or third-party account protections.

 

 

15.5 Limited Warranty on Work

 

  • Diagnostic fees are non-refundable.

  • Warranty applies only to the specific parts replaced or service performed by ITComp.

  • Warranty does not cover new or unrelated issues, software problems, virus infections, or damage occurring after the device is picked up.

 

 

15.6 Abandoned Devices

 

To maintain secure storage:

 

  • Devices not retrieved within 30 days of notification of service completion are considered abandoned.

  • ITComp may dispose of, recycle, or repurpose abandoned devices at its discretion.

  • Devices will not be released until all outstanding balances are paid in full.

 

 

15.7 Software Licensing Compliance

 

By dropping off your device, you confirm that all installed software is properly licensed.

ITComp does not install, activate, or support unlicensed or pirated software under any circumstances.

 

 

15.8 Limitation of Liability

 

To the maximum extent permitted by law:

 

  • ITComp’s liability relating to device drop-off services is limited to the amount paid for diagnostics or repair services, not the replacement value of the device.

  • ITComp is not liable for incidental, indirect, or consequential damages arising from service activities, diagnostics, or hardware failure.

 

 

15.9 Privacy & Confidentiality During Service

 

During diagnostics:

 

  • Technicians may encounter files or data that are necessary to test device performance.

  • ITComp does not access, review, or copy personal data unless needed to resolve the reported issue.

  • All device information is stored securely and handled according to the Privacy Policy above.

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Contact

Email: 📧 info@itcompus.com

Website: 🌐 www.itcompus.com

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