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Privacy Policy and Terms of Service

Privacy Policy and Terms of Service

Effective Date: January 13, 2025
Last Updated: January 21, 2025

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At IT Comp Computer Solutions (ITCOMP LLC), we value your trust and are committed to protecting your privacy and ensuring compliance with all relevant laws and regulations. This document outlines our policies regarding the collection, use, and disclosure of your personal information, as well as your rights regarding SMS communications and other interactions with our services.

By using our services or providing consent for SMS communications, you agree to the terms outlined in this Privacy Policy and Terms of Service.

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Privacy Policy

Definitions

For clarity, the following terms are defined:

  • Company: ITCOMP LLC, located at 4706 Chiquita Blvd S Suite 200-322.

  • Service: Refers to our website (www.itcompus.com), SMS communications, and IT support services.

  • Personal Data: Any information related to an identifiable individual, such as names, email addresses, and phone numbers.

  • You: The individual or entity accessing or using our services.

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Data Collection

We collect Personal Data only through the following explicit actions:

  1. Phone Number Collection:

    • Phone numbers are collected when:

      • A client calls or texts us.

      • A client submits a contact form on our website and explicitly opts in for SMS communications.

    • Consent is documented through voicemails, form submissions, or text message records.

  2. Other Personal Data:

    • Email address, first name, and last name may be collected via forms or service interactions.

  3. Usage Data:

    • Automatically collected data includes browser details, IP addresses, and activity on our website for operational purposes.

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Use of Personal Data

Your data is used for the following purposes:

  • Operational SMS Messages:

    • Appointment confirmations.

    • Notifications about service status or technician arrival.

    • Support for quick questions or when calls are unavailable.

  • Client Communications: To respond to inquiries and provide support.

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SMS Communication Policy

  1. Consent:

    • By texting us or opting in through our contact form, you consent to receive SMS communications.

    • Consent is documented and securely stored for compliance purposes.

  2. Message Frequency:

    • SMS messages are sent only as necessary for operational purposes. Frequency may vary depending on service requirements.

  3. Business Hours:

    • SMS messages are sent during business hours (Mon-Fri: 9:00 AM–5:00 PM, Sat: 10:00 AM–4:00 PM). In rare emergencies, texts may be sent outside these hours.

  4. Opt-Out Process:

    • You may opt out of SMS communications at any time by replying STOP to any message or contacting us at info@itcompus.com. A confirmation message will be sent once your request is processed.

  5. Exclusions:

    • We do not use SMS for marketing or promotional purposes.

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Data Security and Retention

  • All client data is stored securely in encrypted cloud systems provided by reputable vendors such as Microsoft.

  • Personal Data is retained only as long as necessary to provide services or comply with legal obligations.

Third-Party Providers

  • SMS Provider: SMS communications are facilitated through RingCentral, a trusted and compliant third-party provider.

  • No Data Sharing: Phone numbers and other client data are never shared with partners, affiliates, or third parties unless required by law.

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Your Data Rights

  • You may request access to, updates for, or deletion of your Personal Data by contacting us at info@itcompus.com.

  • We will process such requests promptly and in compliance with applicable laws.

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Terms of Service

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Scope of Services

IT Comp Computer Solutions provides IT support, troubleshooting, and related services as outlined on our website.

Client Obligations

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By using our services, you agree to:

  • Provide accurate and truthful information during communications or form submissions.

  • Adhere to all applicable laws when using our services.

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Service Limitations

  1. Eligibility:

    • Our services are available only to clients aged 21 or older. For minors, consent and communication must come directly from a parent or guardian.

  2. Operational Updates:

    • Messages are limited to operational purposes and will not include marketing content.

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Opt-Out and Communication Preferences

  • Clients may opt out of SMS and/or email communications by contacting us directly or using the opt-out instructions provided.

  • Opting out of one communication channel (e.g., SMS) does not automatically apply to others unless explicitly requested.

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Dispute Resolution

  • Clients may submit complaints regarding services or communications to info@itcompus.com. We will address and resolve disputes within 14 business days.

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Policy Updates

We reserve the right to update this Privacy Policy and Terms of Service as required to comply with regulatory changes or improve transparency. Clients will be notified of significant updates via our website or direct communication.

Contact Information

For questions or concerns about this Privacy Policy and Terms of Service, contact us at:

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