Locally Owned & Operated.
Licensed & Insured
On-Site & Remote Support
Fast Response Guaranteed
HOW IT WORKS
How I usually handle it.
1
Book a free call
Tell me what is going on and I will figure out the best way to help. Usually pretty quick to get back to you.
2
We diagnose & plan
I will figure out what is actually wrong, explain it in plain English, and tell you what I would do if it were my own computer.
3
Fixed. And if it is not, you do not pay.
I fix it completely and make sure you are good before I wrap up. If it is not resolved, I do not charge. Every fix gets documented so nothing has to be figured out from scratch next time.
4
Documented and monitored.
Everything about your setup gets noted so the next time something comes up we are not starting from zero. If you are a Service Loop client your environment is monitored around the clock so problems get flagged before you notice them.
HOW WE OPERATE.
Why it works the same way every time.
Most IT problems are not complicated. They feel complicated because nobody documented your setup, nobody followed a process, and nobody showed up the same way twice.
Every engagement runs the same way here regardless of whether it is a one-time fix or an ongoing partnership. Issues get prioritized by how much they actually affect your ability to work, not just who called first. Changes to your environment get planned before they happen. Your setup gets documented from day one so nothing falls through the cracks when something goes wrong.
That is not a style preference. It is the same framework enterprise IT has run on for decades. It is what I was trained on and it is the standard I hold myself to on every single job.
WHAT CLIENTS SAY
What people are saying.
★★★★★
“Andres is amazing. Extremely professional and detailed in giving you exactly what you need. Baker Construction Group Inc will only use him for all future computer issues. We are so happy we found him.”
Leslie Wright
Baker Construction Group Inc
★★★★★
“Andres worked tirelessly to remove viruses and switch our accounting system, providing diligent, professional knowledge. He is always on time with fair pricing. We will continue to use his services.”
Darrin Boyland
Bonita Tile Market
★★★★★
“Andres personally oversaw my job, making three trips to Naples to bring my iMac back ‘Up to Speed’ like new. He is wonderfully skilled, even making time on his last visit to help my father up the street with a printer issue. I had the perfect experience and recommend their service 100%.”
Paul Herbert
End User Client
★★★★★
“They responded within minutes and I had an appointment for later that day. Andres could not have been nicer and more professional. He resolved the issues, explained them to me, and made sure I understood how to use the new program before he left.”
Karen Grieco
End User Client
WHERE WE WORK.
Estero
Bonita Springs
Fort Myers
Cape Coral
Naples
On-site visits across Southwest Florida. Remote support available anywhere.
FAQS.
What types of tech problems can you help with?
Do you help both home users and businesses in Southwest Florida?
How does remote IT support work?
What areas of Southwest Florida do you cover?
How fast can you get to me?
Is ITComp a local Southwest Florida business?
ONGOING COVERAGE.
Looking for more than a one-time fix?
The Service Loop is ITComp’s ongoing IT partnership for homes and businesses across Southwest Florida. Proactive monitoring, cybersecurity included, and the same person handling everything. No long term contracts.
Ready when you are.
Book a free 15-minute call and I will figure out exactly how to help. No pressure, no commitment.